Why shop on the Internet?

It's a convenient ,easy way to window shop,get product information,compare prices and make purchases almost anywhere,anytime.It's a big time-saver.No driving,no parking,no checkout lines to deal with.And best,your purchase are shipped directly to you.

Is it safe to shop on the internet today?

Yes.Just use a secure browser and be sure that you are dealing with a legitimate and trusted merchant on a secure site.As in any sales situation,use common sense and prudence in your purchasing decisions.

Are all companies on the Internet legitimate?

No.Most online merchants are legitimate and we have identified some of these in our featured stores.However,the Internet is a vast and open network of more than 100 million computers worldwide.So while most online stores are reputable,some are not. Use common sense and good judgement when shopping -online or offline.Before you buy from an unfamiliar store,look into the merchant's business practices,just as you would when ordering by mail or telephone.Wherever possible,get referrals form any one that you know that might have purchase product or service online from that store.

How do I pay for my shopping on the Internet?

When you have completed shopping and have placed all your items in the shopping cart and are ready to check out,you will need your credt or debit card.Credit card recommended for the reason stated above,and of course,assuming that you are shopping at a secured site.When you are asked to pay for your goods,a message should appear on that page confirming that you are using a secure internet page.

I was bumped off a site in the middle of placing my order.How do I check the status of my order?

Contact the merchant directly,either through their e-mail provided or by calling their customer service number.

Usually how long does it take for me to receive my purchases?

Different merchants have different shipping time frames.Check the merchant site for details or contact their customer service department to determine delivery schedules. This merchant has no contact phone number other than an e-mail address.It's been more than five days that I had requested further information regarding the product I intend to buy and no response was received from this merchant.What should I do? Usually a legitimate merchant provide at least one phone number,and insome cases, two as well as an e-mail address for online shoppers.This is not to say that if no phone number is provided,the merchant is not legitimate.However,this is where your instinct should take over.Most legitimate merchants will respond within 24-48hours. However,the legitimacy of that merchant becomes questionable after this time and especially if there is no other way to contact them.I'll suggest you take your business elsewhere.

Where and how do I file a complaint if I become a victim of Internet fraud?

If you shop at one of our household names featured stores,you can easily avoid this situation.However,if you believe that you have become a victim of online fraud,you can file a report with the National Fraud Information Center at 800-876-7060 on M-F from 9:00am - 5:00pm EST to speak to one of the counselors.You can also write to NFIC,P.O.Box 65868,Washington D.C.20035.Calling is however recommended as the best means of contact.

Where and how do I file a complaint if I discovered that someone else used my Credit card or Social Security number to commit crime;in other words,stole my identity?

If you believe that you have become a victim of identity theft,you can file a complaint with the Federal Trade Commission (FTC).Call their Toll Free hot line 877-ID-THEFT or 877-438-4438 to speak to one of the counselors.

 

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